Tiffany Vickers
Commercial Customer Team Lead @Identifeye Health
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WORK HISTORY
Commercial Customer Team Lead @Identifeye Health
Redwood City, CA, US
Built the Customer Success and Technical Support department from the ground up.• Researched, selected, and implemented CRM, ticketing, and VOIP systems to enhance operational efficiency. • Developed and maintained departmental Standard Operating Procedures and Knowledge Base Articles (KBAs) to ensure consistent service delivery.
EDUCATION
California State University, Northridge
Kinesiology and Exercise Science
FIDM
Fashion Design and Marketing
ABOUT TIFFANY VICKERS
Creative at heart.Dedicated Customer Success and People Operations Champion.I bring a wealth of experience driving engagement and operational excellence. WHAT DO I BRING? Strategic HR Leadership: Enhanced organizational efficiency by partnering with executive management. Talent Acquisition: Executed recruiting strategies that bolstered the company\'s customer experience objectives. Customer Experience Strategy: Crafted and instituted SOPs that significantly elevated customer service. Account Management: Drove customer engagement and retention through successful VIP client programs. Cross-functional Collaboration: Played a pivotal role in incorporating customer insights into product development.SELECTED ACCOMPLISHMENTS: Recruitment Efficiency: Achieved a 30-40 days\' time-to-fill rate, reflecting rapid and effective talent acquisition. Customer Account Growth: Secured an 80% conversion rate for managed accounts, contributing to substantial revenue growth. Salesforce.com Utilization: Leveraged Salesforce.com to enhance CRM training and optimize customer data management.TOP SKILLS:Strategic Human Resources Leadership, Talent Acquisition & Recruitment, Customer Experience & Satisfaction Strategy, VIP Account Management & Retention, Cross-Functional Team Collaboration, CRM Software Proficiency (Salesforce.com), DEI Program Development & Management, and Data-Driven Decision-Making & AnalysisTECHNICAL SKILLS:Salesforce.com | Microsoft CRM | Zendesk | Microsoft Office 365 Suite | Google Suite | Zoom | Slack | LinkedIn Recruiter | NetSuite | Social Media | Dropbox | Adobe Acrobat | BambooHR | Zenefits | Lattice | OKTA | Greenhouse | Gem | Entelo | Skype | Visio | ETQ Reliance
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