Tiffany Mattes
Associate Director of Clinical Operations @Oshi Health
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WORK HISTORY
Associate Director of Clinical Operations @Oshi Health
Lead daily clinical operations across three multidisciplinary teams—Advanced Practice Providers, Registered Dietitians, and Behavioral Health Providers—in a virtual, integrated care model. Supervise and develop Clinical Senior Managers, fostering high-performing teams aligned with organizational goals and quality standards. Act as a bridge between clinical leadership and frontline staff, strengthening communication, performance reliability, and operational excellence. Co-create and implement strategic initiatives that advance patient outcomes, improve service delivery, and support organizational growth. Guide managers through sensitive employee relations concerns, change-management needs, and provider performance improvement efforts. Partner with Practice Ops, People Ops, and Quality to drive continuous improvement and support company-wide operational initiatives. Evaluate and enhance clinical workflows and metrics, ensuring goals are meaningful, achievable, and aligned to organizational priorities. Drive process improvements that increase innovation, standardization, and scalability within virtual care operations. Build and support professional development pathways, competency models, and evaluation frameworks for clinicians across disciplines.
EDUCATION
The University of Kansas
Bachelor of Education, Exercise Science
ABOUT TIFFANY MATTES
Results-driven leader with extensive experience in clinical operations, process optimization, and people management, specializing in scaling digital health programs and improving member outcomes. Leveraging a strong background in data analysis and compliance to enhance care delivery and operational efficiency. Adept at developing innovative solutions that drive engagement, satisfaction, and operational excellence across teams and programs.
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