Tia Goss

Client Service Specialist - Pensions @Howden

Provide day-to-day support to a portfolio of pension clients, acting as a trusted point of contact for clients and consultants• Work closely with Principal and Senior Consultants to prepare governance reports, support market reviews and scheme communications• Upload monthly pension schedules through provider portals, ensuring accuracy, compliance and efficiency • Act as a main point of contact in consultant absence, taking ownership of queries and maintaining consistent service• Monitor provider performance and flag any issues to ensure smooth scheme operations• Conduct internal peer reviews (e.g. booklets, reports) as part of internal quality checks, helping maintain high standards across the team• Support new team members, providing informal training and guidance to help navigate internal systems and client expectations• Maintain accurate and up-to-date records using CRM systems and provider portals to support internal reporting and compliance