Thuy Nguyen

Director, Market Health and Wellness @Walmart

Carrollton, TX, US

Responsible for 13 pharmacies and vision centers, 41 RPh and 162 associates by fostering a trusted health care environment with professional, knowledgeable, and capable health care providers and associates; recruiting, attracting and hiring health care professionals; delivering a consistent standard of care; creating a trusted relationship with patients; and affording associates and managers time for continuing education. Developed service standards for the market by aligning company goals with patient needs and expectations; ensuring patient complaints and issues are successfully resolved; and assisting with patient service as needed. Drove business and market growth in multiple facilities by assessing changing market needs and competitive market share; collaborating with market management team; developing action plans to achieve sales and marketing goals and initiatives; and ensuring the effectiveness of merchandising, inventory, signing, and pricing programs. Drove financial performance by ensuring that the market\'s budgeted sales and profit are achieved, and budgeted wages and other expenses are not exceeded; directing managers in controlling expenses and wages; ensuring expenses are indexed to sales; developing, reviewing and monitoring plans to correct deficiencies in financial performance; and providing guidance and assistance to managers in analyzing economic trends and community needs to ensure the market budget meets future expectations. Ensures compliance with applicable state, federal, and local laws and company polices to ensure the safety and well-being of patients by analyzing and interpreting reports; and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; providing training and guidance on the execution of company procedures and policies; and directing managers and associates regarding continued HIPAA compliance.

University of Houston

Pharm.D., Pharmacy

Jesuit Dallas

High School Diploma