Thom Ndavu
Information Technology Process Manager @Granite Telecommunications
Signup · Get unlimited contacts
WORK HISTORY
Information Technology Process Manager @Granite Telecommunications
Orlando, FL, US
I work in the Technology department (fka NetOps PMO), as a product development, process, and project manager. • I collaborate with customers and internal teams to gather requirements, timelines, and risk management strategies for complex new and existing products. • I deliver project designs, diagrams, documents, and SOWs to ensure successful deployments.• Work with developers, planners, and intelligent software to improve efficiencies in the processes of deployment, operation, and troubleshooting of provided services.• Develop, disseminate, and discuss project plans with key contributors and stakeholders.• Day 2 onboarding new and/or existing customer network topologies and developing plans to mitigate any issues, modernize, and ensure consistency with defined business goals.• Develop interdepartmental relationships to facilitate collaboration and drive better customer business outcomes using new and innovative products, services, and processes.• Develop process policies to enable operational efficiencies, mitigate risk, and promote customer engagement and success.• Oversee and manage network outage rapid response and resolution projects.Skills: Project Management · Process Management · Product Development · Information Technology · Teamwork · Critical Thinking · Customer Satisfaction · Customer Experience · Process Assessment & Improvement · Automation · APIs · Risk Management · Customer Loyalty · Technical Troubleshooting · SOWs · Network Planning · Analytical Skills · Strategic Technical Communications · Network Engineering Operations · Reporting · Data Analysis · Documentation · File Management · Design · Diagramming · Project Planning · Project Coordination · Workflow Improvement · Productivity Tracking · Reporting · Change Management.
EDUCATION
University of Wisconsin-Madison
Double Major: International Relations (African Studies) & Journalism (Print Media)
SKILLS
ABOUT THOM NDAVU
As a Technology Process Manager in the Technology Department at Granite Telecommunications, I leverage my experience in product development, process improvement, project management, and network design to deliver complex and innovative IT solutions for customers and internal teams. I collaborate with stakeholders across the organization to gather requirements, timelines, and risk management strategies, and ensure successful deployments of network projects.I have more than 25 years of diverse and progressive experience in account management, sales, technical support, and customer success, with a focus on solving business challenges with IT solutions. I have a strong background in communications product solutions, customer life cycle management, and retention of key accounts. I am a project management professional with a growth mindset, a command-culture learner, and a communication expert. I am passionate about serving others, keeping up with the times, and enabling digital transformation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.