Tom Dockerill
Lead Analyst @TSB Bank
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WORK HISTORY
Lead Analyst @TSB Bank
City Of London, GB
Lead Analyst in the Unsecured treatment strategy team
EDUCATION
Prifysgol Aberystwyth University
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
SKILLS
ABOUT TOM DOCKERILL
Currently a Lead Analyst at TSB, using SAS and Power BI to optimise contact strategies and improve collections performance. Expert in SQL, with certification in Tableau, and strong experience in Looker/BigQuery and Alteryx. Skilled at turning complex data into actionable insights across banking, telecoms, higher/further education, and local government.Previous roles include:Virgin Media O2 – Increased customer contact rates, improved cash collection, managed bad debt flow, and streamlined operational processes.Birmingham City University – Developed the academic workload allocation system, delivered MI reporting, and supported statutory returns.BMet College – Designed a labour market intelligence strategy, supported strategic planning, and assisted with CRM rollout.Highways England – Evaluated major projects’ performance on journey time, speed, and traffic flow.Transport for West Midlands – Coordinated policy and strategy initiatives for the mayoral transport authority.BA (Hons) in English Literature from Aberystwyth University. Former Executive Committee member of the Future Faces Chamber of Commerce and Town Hall Symphony Hall Youth Panel.
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