Thomas Cotugno
Lead Implementation and Support Specialist @EviCore by Evernorth
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WORK HISTORY
Lead Implementation and Support Specialist @EviCore by Evernorth
Utilize SQL skills daily for configuration, data analytics & reports, and troubleshooting.• Integrate EDI/X12 interfaces across disparate environments to receive and transmit radiology, cardiology and GI authorization requests.• Identified customer concerns and areas for improvement.• Contribute to and helped maintain a knowledge base using Confluence.• Designed and led the implementation and integration of software using Salesforce.• Led a team of third-party consultants, vendors, and internal developers to integrate with enterprise EHRs; Cerner and Epic.• Developed a customer experience strategy that aligned with our install base’s objectives.• Successfully implemented Salesforce as a help desk ticketing system and client support portal for case management.• Recruited and built a client services team responsible for deploying and supporting two distinct cloud based applications; Referral Management and Clinical Decision Support.
EDUCATION
Boston University
Master of Business Administration - MBA
University of Central Florida
Bachelor of Arts - BA, Communication & Conflict
SKILLS
ABOUT THOMAS COTUGNO
Lead Implementation and Support Specialist
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