Thomas Cousins
Lead Designer @EPAM Systems
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WORK HISTORY
Lead Designer @EPAM Systems
City Of London, GB
Design and planning of multiple projects end-to-end, steering strategies, and enhancing collaboration with senior stakeholders using adapted UX tools and techniques.• Improved UX maturity and customer satisfaction by educating stakeholders, redesigning FinTech products, and conducting heuristic reviews for usability and accessibility.• Developed and implemented an evidence-based UX priority tool, shifting focus to include evidence-based user needs.• Sharing expertise on accessibility, service design and UX design with Epam designers, and creating an accessibility tool for the Epam UX Centre of Excellence.• Participated in, and achieved 2nd prize in the 2024 Global AI hackathon and AI-First Innovators design challenge, demonstrating innovation and teamwork.
EDUCATION
Loughborough University
Product Design and Technology, BSc (Hons)
Loughborough University
Master's degree, User Experience Design
ABOUT THOMAS COUSINS
Over nine years of product and service design experience, I specialise in developing UX maturity and using research, design, and testing to create intuitive products and services. Currently a Lead Designer at EPAM Systems, a leading global provider of digital engineering and design. I have collaborated across diverse industries, including healthcare, finance, and government.Some highlights include: Designing a UK government online service for net-zero carbon emissions, conducting a discovery phase for a FTSE100 fintech company, discovering opportunities for AI implementation with a wealth management company, and transforming digital banking with one of the world\'s largest banks.My skillset encompasses end-to-end processes from discovery to deployment. Including UX research, UX design and service design. Methods and tools include workshop facilitation, UX strategy, calculating return on investment, design thinking, agile methodologies, wire-framing, prototyping, and behavioural design, enabling me to create user-friendly, functional, and desirable products and services.
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