Thomas Cain

Senior Operations Manager @Amazon

Accountable for all Inbound Operations. Lead and develop a team of 3 Operations Managers and 6 Area Managers. Responsible for a headcount of approximately 400 employees.\\\\nAccountable for Profit & Loss versus Inbound operational targets, as well as KPI\'s relating to safety and customer experience.\\\\nStrategic planning of Inbound Operations. Both in pre-launch and post-launch phase of building.\\\\nLabor and capacity planning over quarterly and annual horizons.\\\\nResponsible for planning and executing change in department, including internal and external stakeholder management.\\\\nStand in for General Manager when required.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n