Thomas Abbate
Associate Director, Marketing Strategy & Operations (Audible) @Amazon
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WORK HISTORY
Associate Director, Marketing Strategy & Operations (Audible) @Amazon
City Of London, GB
Spearheading operations transformation initiatives in the Marketing, Finance and Growth organization, driving enterprise-wide programs that free teams to deliver customer impact and business growth.KEY PROGRAMS & ACHIEVEMENTS:• Architected Audible\'s first offshore operations program, partnering with cross-functional teams from concept to operational excellence in under one year• We built extensive operational framework with detailed process documentation, quality management systems, and performance dashboards• Designed flexible capacity model supporting business-critical events (Prime Day, major launches) without compromising delivery• Identified and solved complex organizational challenge where multiple teams independently managed workflows with inconsistent standards• Scaled operations rapidly while maintaining operational quality through rigorous process maturitySTRATEGIC IMPACT:Contribute to broader Marketing, Finance & Growth strategy through capacity planning, operational optimization, cross-team coordination across global marketing teams, and measurement frameworks. Partner closely with Marketing Operations, Growth Marketing, Amazon Marketing, Creative, Brand & Content, and Analytics teams to identify opportunities and implement scalable solutions.ORGANIZATION-WIDE LEADERSHIP:• Coordinate offshore program operations across major time zones with detailed documentation creating autonomous operations• Lead partnerships with functional leaders across Marketing, Finance, Product, and Economics organizations• Navigate complex stakeholder landscape coordinating across Newark, Berlin, London, Sydney, and Chennai locations• Leverage AI capabilities for operational excellence - AI agents for workflow automation, generative AI for comprehensive documentation, and AI-assisted analysis driving data-driven decisions• Champion process improvements and operational innovations• Build measurement infrastructure supporting data-driven decision-making
EDUCATION
EPHEC
Bachelor's degree, Marketing
Saïd Business School, University of Oxford
Postgraduate Degree, Executive Diploma in Strategy & Innovation
Liverpool John Moores University
Master of Science - MS, Digital Marketing
SKILLS
ABOUT THOMAS ABBATE
I architect marketing operations that create competitive advantages through enterprise-wide programs, freeing teams to deliver customer impact while driving record business performance.At Audible (Amazon), I spearhead operations transformation initiatives in the Marketing, Finance and Growth organization, that have fundamentally shifted how teams work: from manual execution to high-level thinking. Our flagship programs deliver operational excellence (partnering with global cross-functional teams that delivers quality across hundreds of workflows) while returning major capacity to teams, supporting performance and organizational transformation mandates.Previously at Amazon Devices, I managed multi-region P&L for Pre-Owned business across Europe and India, delivering strong growth while pioneering sustainability initiatives. My career foundation in digital marketing shaped my customer-centric approach to operations and strategy. I\'ve progressed through rigorous learning and reliable results delivery.WHAT DRIVES MEI believe operational excellence creates competitive advantage. The best operations are invisible, they free people to do their most impactful work. I\'m energized by solving complex challenges, building scalable systems, and unlocking teams to achieve more than they thought possible.My approach combines deep technical understanding with high-level thinking. Having grown through Amazon\'s ranks, I understand operations from ground up, a perspective that shapes how I design transformation programs. I think longer upfront to move faster in execution, avoiding rework cycles.I embrace AI as a force multiplier - leveraging AI agents for workflow automation, generative AI for comprehensive documentation, and AI-assisted analysis for data-driven insights. This practical AI fluency enables me to identify automation opportunities others miss and design programs that scale through intelligent tooling.WHAT\'S NEXTI\'m pursuing an Executive Diploma in Strategy & Innovation at Oxford University\'s Saïd Business School, investing in world-class education to complement my operational expertise. This combination-proven execution capability plus advanced frameworks from one of the world\'s top business schools positions me to tackle increasingly complex organizational challenges.I\'m passionate about transformation leadership: taking organizations from where they are to where they need to be, building capabilities that outlast any individual leader, and creating measurable impact through systematic innovation.
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