Zak Thomas
Customer Success Manager @SIXT
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WORK HISTORY
Customer Success Manager @SIXT
Los Angeles, CA, US
Deploy a detail-oriented customer success strategy which is focused on consistent customer engagement and expectation setting. Due to this, I have achieved a 97% overall (month over month) CSAT average.• Use a consultative approach to solve problems for new clients with highly specific long-term rental needs. Conduct business reviews to meet rental and renewal needs for clients that exceed $100k in annual spending.• Engage in proactive rental car fleet management to ensure a viable supply of cars. Due to this our branch effectively consults our clients to select the optimal vehicle upsell options and leads the region in upsells.
EDUCATION
Chapman University
Bachelor of Arts (B.A.), Economics
SKILLS
ABOUT ZAK THOMAS
SaaS | Implementation | Customer Success | Customer Support
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