Michael Cherowitz

Customer Relations Manager @SIXT

Orlando, FL, US

Choose as the sole person to pilot this unique position. This newly created position, works with the hourly staff and management team to improve the overall guest experience. Analyzed data generated from surveys of previous guest, identified patterns in past guest complaints, assessing, evaluating and identifying the root of the guest complaints, while developing immediate actionable behavior changes that resulted in noticeable improvements. Developed and wrote updated corporate wide policies and procedures. Coaches, trains and develops hourly and salaried managers on best guest service practices. Created, VIP renter program for key repeat guest.