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Thimmaiah Monnanda
Global Transition Manager @Infosys
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WORK HISTORY
Global Transition Manager @Infosys
Philadelphia, PA, US
EDUCATION
St. Annes Virajpet
SSLC
PES College of Engineering
B.E., Computer Science and Engineering
St. Aloysius College, Mangalore, India
Pre-University Course
ABOUT THIMMAIAH MONNANDA
Progressive experience of 26 years in the IT industry of which 18 years have been in customer engagement/facing roles.Developing Transition Solutions to large and complex multi-technology, multi-tower sourcing engagements.Successfully managed large ITO program for a leading clinical laboratory service provider and transformed it from a Customer Sat rating of 3.3 to 4.1 in a scale of 1-5. Have led the ITO at all stages of engagement; solution definition, contracting, negotiations, transition, stabilization and into transformation as customer\'s trusted partner. Have successfully managed multiple large transition programs for total outsourcing engagements. Proven track record in the IT Infrastructure domain in various capacities; Program Management,Practice and Business Development, Transition Management and IT Project Management.Proven track record of IT service delivery with strong adherence to ITIL Best Practices.
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