Shivam Agrawal
Senior Technology Manager @Office Depot
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WORK HISTORY
Senior Technology Manager @Office Depot
Boca Raton, FL, US
CRM Snapshots:1. Automated Agentic calling to High Purchasing Customers & ProspectsTechnical Architect enabled AI-powered outbound engagement with high-purchasing customers and prospects through E2E agentic call systems, driving faster outreach and uplifting top-line revenue. Top Line Revenue Impact ~$1MMarketing Snapshots:1. ODP Business Solutions Email Marketing Re-PlatformTechnical Architect for ODP Business Solutions Marketing re-platform architecting technical solutions for smooth migration from Salesforce Marketing Cloud to Adobe Experience Platform. Achieved Enriched Marketing Experience, reduction to Marketing Customer Cost and overall Time to Market- Architected Customer facing systems (Commerce) integrations to Marketing Platform- Implemented Dynamic Recommendations for Email providing Customer Personalized recommendations. Achieved Positive Impact on Top Line Revenue- Architected real time Promotional Coupon Framework enhancing Customer Centric Promotions offering real time Coupons delivered at email open time- Tech Stack: Adobe Marketo, Movable Ink, Golang, Snowflake, AWX, Python2. Out Of Stock ExperienceArchitected Customer Digital Notifications for OOS Sku\'s on odpbusiness.com.~$41M Opportunity.
EDUCATION
University at Albany
Master of Science (MS), Computer Science
Brightlands School,Dehradun
Kindergarden to 10th Grade, Sciences
Guru Ram Das Institute of Management & Technology
Bachelor of Technology (B.Tech.), Information Technology
St.Judes College,Dehradun
12th Grade, Science
ABOUT SHIVAM AGRAWAL
Currently leading a 20+ person engineering organization at Office Depot. I have spent the last decade-plus architecting open-source and cloud-based platforms that power the core of B2B/B2C in-store & commerce: CRM, Loyalty, Promotions, Marketing Tech, Pricing: Cloud Migration, SaaS Integration, Open Source Architecture: Scaling teams, Mentorship, and Strategic Roadmap Execution.My Tech core competencies include Vue.JS, Bootstrap 4, JavaScript, Golang, Python, AWS, Azure, Salesforce Sales Cloud, Salesforce Marketing Cloud, Adobe CDP, AJO, Marketo. I am passionate about learning new technologies and adapting to different environments. My goal is to work for an organization where I can enhance my skills, take on challenging projects, and collaborate with team members: Vue.JS, Boostrap 4, JavaScript, JQuery, HTML5, CSS3, AJAX, JSF, RichFaces, HTML, XML,ag-Grid, JSP, Super CSV, Golang, Python: J2EE, JSP, JDBC, JSTL, Web Services (JAX-WS, JAX-RS), JPA: Salesforce Marketing Cloud, Salesforce CRM: Adobe Marketo, Adobe Experience Platform, Adobe Customer Data Platform : AWS, Azure: Cosmos DB(MongoDB), Amazon Aurora(MySQL), Teradata, Postgres, Oracle 10g, Snowflake./: Ansible, Oracle SQL Developer, JDeveloper, Rancher: Eclipse, Spring Tool Suite, VS Code, Intellij : SVN, GIT.
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