Theresa Oaks

Director of Business Assurance @Comcast

Denver, CO, US
MOBILE NUMBERS
+14•••••••75

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WORK HISTORY

Mar 2018 — Present

Director of Business Assurance @Comcast

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Denver, CO, US

My team and I are responsible for the monitoring and implementing of Region internal controls to ensure functional areas are conducting operations in accordance with established guidelines, policies, procedures, and governmental and legal requirements. Additionally I ensure Regional processes align with Division and Company standards, and evaluate the efficiency and effectiveness of Regional policies and operations and drive Region process improvement.

SKILLS

Workforce ManagementFiber OpticsNetworkingSolution SellingVoice Over Ip (Voip)Optical FiberDocsisCall CenterTelecommunicationsMetro EthernetTelephonyBroadband AccessManaged ServicesHfcWirelessService DeliveryPriVendor ManagementTroubleshootingCross-Functional Team LeadershipTeam BuildingManagementContact CentersProduct ManagementCablingBroadbandSalesAvayaSalesforce.comDirect SalesCustomer SatisfactionVoipComputer Network OperationsSales ProcessAccount ManagementTeam LeadershipSales OperationsCustomer RetentionCall CentersCustomer Service

ABOUT THERESA OAKS

Experienced Director of Assurance with a demonstrated history of working in the telecommunications industry. Skilled in Operations, Implementation, Process Improvement, Contact Centers, Sales, building strong teams and developing leaders.

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