Natalie Lawrence
Servicenow Developer Administrator @NewRocket
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WORK HISTORY
Servicenow Developer Administrator @NewRocket
Calgary, AB, CA
EDUCATION
Mount Royal University
Bachelor of Applied Computer Information Systems and Business, Information Technology
ABOUT NATALIE LAWRENCE
I am a results driven and customer focused developer and technical BA in ServiceNow. My technical expertise combined with business acumen allows me to take business requirements and deliver a solution or service that exceeds the client’s expectations. One of the most rewarding outcomes for me is to work with clients and provide them a solution that they did not even think was possible. I have spent my last four years focused on development, implementation and administration of a number of applications in ServiceNow. ServiceNow development, configuration and implementation highlights include- IT Service Catalog - integration with the CMDB and asset management- Facilities Service Catalog- Emergency Response Management applications (Covid-19 response)- HR Service Delivery - configuration and implementation of the Employee Service Center Portal- Service Portal - IT Service Management - Incident/SLA, Change and Release, Service Catalog request and fulfillment, Knowledge and CMDB- IT Asset management - support of hardware and software asset management- ITBM support of Idea and Demand modules- ServiceNow Platform administration and support- Adherence to following ServiceNow recommended best practices- Use of Agile methodology and best practices
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