Manik Bansal
Senior Solutions Architect @NewRocket
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WORK HISTORY
Senior Solutions Architect @NewRocket
Gurugram, IN
Lead architect for internal ServiceNow platform—driving roadmap, scalability, and license optimization.• Oversee platform upgrade, enhancement pipeline, prioritization and stakeholder management.• Manage SPM practice offerings, pricing, and delivery model; support pre-sales and partner with sales for client engagements.• Modeled ServiceNow solutions across SPM, ITSM, and Platform domains to accelerate deployments.• Oversee service delivery, escalations, resource planning, and customer alignment across US West & Canada region.• Successfully delivered ITSM, PPM, and APM projects with a CSAT of 4.5+, managing a team of 8+ architects and developers.
EDUCATION
Maharaj Agrasen Institute of Technology
B.Tech, Mechanical Engineering Related Technologies/Technicians
SKILLS
ABOUT MANIK BANSAL
Experienced and results-driven ServiceNow Solution Architect & Platform Owner with over 18 years of success in IT service management, strategic planning, and enterprise IT solutions. Proven ability to lead end-to-end implementations of ServiceNow ITSM, APM, SPM, and ITOM modules. Adept at aligning IT strategies with business goals, managing multi-regional delivery teams, and optimizing platform operations for scalability, cost-efficiency, and compliance. Recognized for delivering high customer satisfaction (CSAT 4.5+) and managing complex global stakeholder environments.
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