Tharun Vidavalapati

Dynamics Crm & Amp Power Platform Developer @Sonder Inc

Design backend databases, front end user interfaces and logical layers as per the business requirements. Customize Dynamics CRM entities, create multiple forms on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business Power Apps Cloud requirements. Involved in implementing the new functionality to critical enterprise CRM applications. Customized sale module including leads, accounts, contacts, opportunities, and related custom entitiesaccording to the business process. Provided testing consultation, mentorship to QA engineers, citizen developers. Skilled at building CTI adapters for call control, screen pop functionality using different CTI protocols. Built connectors and templates for automated data exchange between entities like Leads, Accounts, Orders, Invoices, Service Apps etc. Automated testing of bots using SDKs, frameworks like Web Chat control, MS Test. Expertise in developing comprehensive test plans, scripts and cases for large CRM implementations using tools like ALM, Jira, etc. Utilize entity relationships and mappings to reduce several workflows and plug-in and simplify the solution. Customize sitemap via XML toolbox. Expert knowledge of Power Apps capabilities including building custom app templates, portals and advanced data handling. Leveraged full Power Platform capabilities including Dynamics 365, Power Apps, Power Automate, Power BI, Power Virtual Agents to optimize business processes. Built highly customized customer web portals integrated with Dynamics 365 leveraging frameworks like Angular/React for self-service functionalities. Executed stress and scalability tests simulating Black Friday volume levels to ensure stability under peak loads. Integrated payment gateways for online credit card and ACH processing of millions of dollars in monthly toll collections.