Terri Ying Fan Chen

Global Customer Program Manager @Palo Alto Networks

San Jose, CA, US
MOBILE NUMBERS
+15•••••••27

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WORK HISTORY

Sep 2022 — Present

Global Customer Program Manager @Palo Alto Networks

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Santa Clara, CA, US

CS-Ops DigitalFirst, Prisma Cloud Customer Success

EDUCATION

2008 — 2011

Fu Jen Catholic University

Bachelor, BA, Hospitality Management

2005 — 2008

Song Shan Senior High School

High School, Science

2016

University of California, Davis

Master of Business Administration (M.B.A.), Business Analytics and Technology

SKILLS

AirlinesProduct ManagementCustomer SupportCustomer Relationship Management (Crm)Public SpeakingEvent PlanningPowerpointMarket ResearchHotel ManagementCustomer RelationsData AnalysisMarketingModelingCritical ThinkingUser ExperienceMarketing StrategyProject ManagementCustomer ServiceAviationFirst AidAccount ManagementBusiness DevelopmentCulinary ManagementInterpretNegotiationSalesEvent ManagementManagementCrisis ManagementPublic RelationsCustomer SatisfactionMicrosoft WordNew Business DevelopmentProblem SolvingTime ManagementEntrepreneurship

ABOUT TERRI YING FAN CHEN

Terri Chen, Customer Success Guardian, strives to help customers get successful!I\'m data-driven and customer-centered. I love building meaningful relationships, identifying patterns and trends in business processes, understanding customer journey from beginning to (no)end through technologies, improving customer experience, and driving customer outcomes.3+ years in Customer Success and 6+ years of customer-focused experience in Software, Internet, Airlines and Hospitality industries. I thrive working in the fast-paced and dynamic technology environment, in which I stay open-minded to consider all possibilities and to communicate effectively.

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