Mario Moreno
Customer Success Manager @Palo Alto Networks
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WORK HISTORY
Customer Success Manager @Palo Alto Networks
Drive adoption for high touch of Prisma Access services, Secure Access Service Edge (SASE) for global distribution of networking and applications to thousands of users-Daily maintenance of deployment timelines for net new customers, while also forecasting growth of current customers-Engage with Professional Services to support implementation of high level designs, and final approval of a fully built SASE environment-Managed approximately 10 customers at a time from all industries with varying annual recurring revenue (ARR), over $250K (High Touch Base)-Performed Quarterly Business Reviews, and weekly cadence calls with key stakeholders between customers and Palo Alto Networks while utilizing constant and consistent account reviews to plan and prepare updates for all customers-Worked with Sales and Renewals team to forecast expansion and upsell deals for customers, while also retaining the current book of business-Case management for various technical solutions with customers, and multiple internal teams-Manage customers’ requests for utility-based upgrades for performance of Infrastructure.
EDUCATION
Blinn College
Associate's degree, Sciences
The University of Texas at Dallas
Bachelor's degree, Marketing
SKILLS
ABOUT MARIO MORENO
Customer Success Manager at Rackspace, focused on Cloud and Server Hosting. Serving as the Chairman for the Archdiocese Pastoral Council of San Antonio. Acting as the Master of Ceremonies for the Catholic Men\'s Conference of San Antonio in 2021. Graduate of UT Dallas with a Bachelors in Marketing. I enjoy networking, and sharing referrals. I\'m comfortable speaking in front of large audiences, either in person, or on camera. Served for two years as Chapter President of YCP San Antonio, a non profit organization focused on creating events and experiences to enhance the careers and faith of Young Adults across the nation.
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