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Terra Dunham

Founder @Book Bottle

St. Petersburg, FL, US
EMAILS
t••••@bookandbottlestpete.com
MOBILE NUMBERS
+17•••••••72

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WORK HISTORY

Jan 2019 — Present

Founder @Book Bottle

Saint Petersburg, FL, US

As an entrepreneur, I am always leaning forward with a growth mindset, equal parts practicaland innovative. Thinking through how to engage customers, develop pioneering products, andexecute systems for greater delivery and efficiency is where I thrive. Customer advocacy existsat the heart of my work, whether it\'s building a community in brick-and-mortar wine and bookshop or running online platforms to manage workstreams for a mobile app.Having held varied roles from sales leader to chemical lab manager, I developed a keen abilityto see around corners to anticipate and navigate complex challenges. Much like any businessowner, I am used to wearing many hats while holding to the primary goals of buildingrelationships to drive actionable consensus and optimizing resources for sustainable practices.I believe in the power of people and process.Key strengths- Pivotal force in cohesive business operations and growth with a proven track record ofdeliverables, strategic planning, and leadership- Cross-functionally identifying scalable opportunities and implementing goal setting andbenchmarks to monitor progress across teams- Designing and deploying process and system improvements to further stakeholderalignment and manage potential risk- Cultivating an environment of integrity, inclusivity, and ambition to elevate teamconnection and output.

EDUCATION

2007 — 2009

Harvard University

Masters of Theological Studies, Islamic Studies

2009 — 2009

Emerson College

Professional Certificate in Copyediting

2003 — 2007

Florida State University

Bachelor's degree, Anthropology

2013 — 2015

Red Rocks Community College

Chemical Engineering

2015 — 2015

Colorado School of Mines

Chemical Engineering

N/A

Florida State University

Bachelor of Arts - BA, Anthropology

2003 — 2007

Florida State University

B.A., with honors, Anthropology, French

SKILLS

HistoryResearchCopy EditingBooksCustomer ManagementProofreadingSqlEditorialFact-CheckingProject ManagementPublishingSalesforce.comCopywritingPublic SpeakingWritingPublicationsEditingPress ReleasesCustomer ExperienceData AnalysisCustomer LoyaltyTextbooksCustomer InsightPublicityCustomer Engagement

ABOUT TERRA DUNHAM

Business Design Innovator | Operations Leader | Customer Development + Success Advocate | Sustainability + Inclusivity Ally | MBA Candidate

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