Terence Landry

AVP, Learning Specialist @Marquis

Carrollton, TX, US
MOBILE NUMBERS
+19•••••••00

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WORK HISTORY

Apr 2021 — Present

AVP, Learning Specialist @Marquis

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Plano, TX, US

Coach clients and employees on how to use five different proprietary Marquis software platforms.Lead monthly three-day virtual software training for clients who use Marquis proprietary Marketing and Compliance software.Conduct virtual one-on-one coaching sessions which focus on specific use cases clients have for using Marquis software.Year-over-year increase in client tickets handled: 2023: 260%, 2024: 62%.Create and maintain online learning resources and the library which houses them.Oversee development of newly hired L&D colleague. Provide feedback to ensure all resources created meet quality and branding standards.Conduct in-person classroom training during the annual Marquis Conference.Conduct virtual New Hire Onboarding webinars.

EDUCATION

1996 — 2000

The University of Dallas

B.A., Economics

SKILLS

ResearchBudgetsItalianMarket ResearchEditingOnboardingSales OperationsCustomer ServiceRisk ManagementDatabasesTranslationRecruitingEnglishFinancial MarketsMicrosoft OfficeSalesTutoringCall CentersTeachingMergers & AcquisitionsSpanishTrainingPublic SpeakingMicrosoft Excel

ABOUT TERENCE LANDRY

Passionate about teaching, training, coaching, and facilitating the development of…

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