Tejbir Bhatia
2nd Line Desktop Support Engineer @Computacenter
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WORK HISTORY
2nd Line Desktop Support Engineer @Computacenter
London, GB
Currently working with Computacenter as a contractor for one of their customer’s carrying out BAU Support & refreshing the entire estate from Windows 10 to Windows 11.Provisioning and preparing Laptops on to Intune & Autopilot and upgrading the end user’s laptop’s RAM & SSD capacity.Backing up the user’s end data via an inbuilt server and restoring via Powershell scripts using Robocopy due to bespoke internal applications.Ensure user’s work setting are fully functional with proactive checks.Managing incidents and task queues via ServiceNow, this involves troubleshooting and managing hardware for the end user, ensuring tickets are updated along with communicating with the end user.Undertaking antivirus scanning and removing any items raised by security.Supporting and mentoring the Windows rollout team to ensure the project runs
EDUCATION
University of Hertfordshire
Bachelor of Science (BSc)
SKILLS
ABOUT TEJBIR BHATIA
An experienced Desktop/Server, Cloud, EUC & Infrastructure Engineer with 15+ years of…
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