Tejal U. V. Shah
Project Manager Scrum Master @IBM
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WORK HISTORY
Project Manager Scrum Master @IBM
East Lansing, MI, US
As a Scrum Master, have worked on various projects for large corporate clients, leading Agile teams, in a Scaled Agile Framework (SAFe) environment and Agile environments.• Servant Leader & Coach for Agile Teams that continuously deliver value to Clients on Time.• Improved stakeholder satisfaction by 12% through effective communication and alignment of goals, leading to increased engagement and support, which energized team morale.• Empowered Agile teams in achieving a 17-28% increase in velocity over three iterations (sprints), this varied from team to team, by implementing focused retrospectives and improving collaboration techniques.• Reduced defects by 34% in production over two release cycles by establishing rigorous definition of done and quality assurance practices.• Involved in Scrum of Scrums meetings regularly, depending on the client project.• Facilitate all Agile ceremonies, ensuring that all team members contributed, which resulted in higher participation rates and improved team cohesion.• Actively identified and removed an average of 2 major impediments per sprint, allowing teams to maintain focus and improve delivery rates.• Managed relationships with stakeholders, ensuring alignment on priorities and goals, which directly contributed to achieving up to 97% of planned deliverables on time.• Develop and track KPIs, such as sprint burndown and team velocity, to provide actionable insights, which lead to informed decision-making and improved planning accuracy.• Ensure clear visibility and full transparency of progress to all stakeholders.
ABOUT TEJAL U. V. SHAH
As an experienced & dedicated Project Manager / Scrum Master, my role encapsulates not only the facilitation of Agile/Scrum ceremonies but also the relentless pursuit of removing impediments for Agile teams. Mastery over the Scaled Agile Framework (SAFe) and Agile methodologies have empowered me to coach Agile teams to deliver exceptional products consistently to clients, on time.My mission is entrenched in nurturing high-performing teams that embody Agile values and principles. The collaboration with product owners, developers, and stakeholders has been pivotal in our success, ensuring the highest quality deliverables. The result is a symbiotic environment where innovation thrives and client satisfaction is paramount.Scrum Master | Agile TransformationCertifications: SAFe Scrum Master (SSM); Certified Scrum Master (CSM)Email: t••••••••@gmail.comCORE COMPETENCIES:• Agile Expertise• Facilitation• Coaching• Impediment Removal• Stakeholder Engagement• Servant Leadership• Conflict Resolution• Communication• Change Management• Problem-Solving• Adaptability• Continuous ImprovementACCOMPLISHMENTS:• Improved stakeholder satisfaction by 12% through effective communication and alignment of goals, leading to increased engagement and support, which energized team morale.• Empowering Agile teams in achieving a 17-28% increase in velocity over three iterations (sprints), this varied from team to team, by implementing focused retrospectives and improving collaboration techniques.• Reduced defects by 34% in production over two release cycles by establishing rigorous definition of done and quality assurance practices.• Actively identified and removed an average of 2 major impediments per sprint, allowing teams to maintain focus and improve delivery rates.• Managed relationships with stakeholders, ensuring alignment on priorities and goals, which directly contributed to achieving up to 97% of planned deliverables on time.Tools include: JIRA, Confluence, Azure DevOps, KanbanI get excited about new opportunities, and love connecting with new people.You can contact me at: t••••••••@gmail.com.
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