Teja Ganesh Uriti

Senior Software Engineer @Tech Mahindra

Hyderabad, IN

Technologies: Apex, LWC, REST API, Experience Cloud, Triggers, Batch Apex, Wrapper Classes, ServiceNow IntegrationWorked on two major Salesforce projects involving complex integrations, UI development, and system optimization:Service Dispatch System: Built a system to assign service engineers to customer locations based on availability, proximity, and skillset. Created LWC components for technician selection and booking in the Experience Cloud portal. Integrated with a 3rd-party provider via REST APIs, sending wrapped customer/product data and receiving ranked technician lists. Enabled customers to book either internal or 3rd-party services, displaying technician experience and ratings. Developed APIs to handle booking data exchange and receive live service updates.Global Technician Documentation System: Designed a solution to track and manage technician documents for international deployments. Integrated with ServiceNow via REST APIs to fetch document statuses and IDs. Created a dashboard to display verified/missing documents and built a mass notification system to email technicians about compliance requirements.Also worked on performance optimization by refactoring legacy Apex code, reducing SOQL issues and CPU timeouts in a 10+ year old Salesforce org. Improved system reliability and scalability across multiple business processes.

Narayana Junior College - India

Intermediate

Triveni school

SSC

Sreenidhi Institute of Science and Technology

Bachelor's degree