Ted Phillips
Customer Success Manager, Smb @RevenueWell
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WORK HISTORY
Customer Success Manager, Smb @RevenueWell
Manage a book of business of 575 accounts worth ~$4m.Increased the percentage of accounts on annual subscriptions by 14%(59% of accounts). Obtained signatures on 100 contracts, generating $400K ARR in initial contract value.Focused on maximizing customer value and education by being a trusted advisor during the subscription lifecycle.GRR of 96.5%$198,500 in saved MRR.Proactively address areas of concern and deescalate situations to reduce the risk of churn. Identify cross-sell/up-sell opportunities to expand customer account portfolios. Created templates for renewals to increase the odds of converting subscriptions to annual agreements.Slack, Salesforce, Totango, Zoom, Teams, Outlook, WorkRamp, Lattice
EDUCATION
The University of North Carolina at Chapel Hill
Data Analytics Certificate
Providence College
B.S, Health Policy & Management
SKILLS
ABOUT TED PHILLIPS
Customer Success Manager | SaaS
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