Nathan Petersen

WORK HISTORY

EDUCATION

SKILLS

ABOUT NATHAN PETERSEN

I work to transform Customer Success into a growth engine - aligning teams, strategy, and customer outcomes to drive retention, expansion, and organizational performance. With 10+ years of experience, I’ve built high-performing teams, influenced company-wide strategy, and delivered results that directly impact revenue and culture. My leadership style is people-first and results-driven - I develop talent, foster collaboration across departments, and ensure that Customer Success is tied directly to organizational priorities. I’ve stepped up to lead in executive absence, partnered with senior leadership on company-wide initiatives, and earned trust by delivering measurable results that extend beyond my immediate team. Notable highlights include: • Driving 100%+ Net Revenue Retention across 450+ accounts, directly contributing to company growth • Leading initiatives that reduced SLA timelines by 60 days, strengthening efficiency and customer experience • Designing scalable processes and automation that improved team productivity while lowering operational costs • Implementing enablement programs (quarterly webinars, weekly training) that increased adoption and fueled account expansion I focus on positioning Customer Success as a strategic driver of growth—not just a department, but a core business function that protects revenue, accelerates expansion, and strengthens organizational alignment with customers.