Terence Chan
Director of Product (Senior Manager, Deloitte Digital) @Deloitte Digital
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WORK HISTORY
Director of Product (Senior Manager, Deloitte Digital) @Deloitte Digital
Toronto, ON, CA
Roles include:Product Lead | Healthcare AI Chatbot Startup- Collaborating with Canada\'s hospitals to launch a purpose-built healthcare-compliant AI chatbot to help HCPs save hours on looking up knowledge bases and to help patients easily access info about their care journeyHead of Product | North American Automotive Marketplace Startup- Led ideation to initial market launch of a scaled C2B marketplace platform (native mobile and web), to help everyday consumers navigate the challenging process of selling their vehicles to dealers while winning the best possible priceProduct Lead | US Non-profit- Continuous discovery and iteration on a CRM web app purpose-built for the organization\'s specific criminal justice reform context, scaling to increase user base by 3xDirector of Product | US Post-Secondary Education Startup- Led the scaling of a web platform specifically designed for delivering training programs to academia, including continuous modernization and feature enhancements to maintain high user retention and improved revenue growthDirector of Product | Internal-facing - Team and operational leadership, including leading process improvements, PM upskilling and continuous learning, people management, and culture development initiatives
EDUCATION
University of Waterloo
Master of Applied Science, Chemical Engineering (Nanotechnology)
University of Toronto
Honours Bachelor of Science, Cell & Molecular Biology
ABOUT TERENCE CHAN
A textbook T-shape (first name pun not intended), I focus in product management and digital strategy. I currently help organizations develop new revenue streams and customer strategies by defining and running product innovation streams, as well as defining or evolving existing business and product strategies.I teach organizations to focus on delivering meaningful customer value to drive revenue, and also advise on lean startup and product strategy practices.I apply a cross-disciplinary approach to solving complex customer strategy and business strategy problems, leveraging the following crafts- lean startup- design thinking- business model design- human-centered design- lean-agile product management- process design and process improvement- financial analysis/modelling- change management- org transformation
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