Taylor Murray

Project Manager @Dealer Inspire

Naperville, IL, US

Create better processes to help other Project Managers hit their KPIs- Manage 15-25 Projects at a time- Lead a scrum team through onboarding to go live for a website(s) build- Communicates consistently, often, kindly and assertively with clients to create a delightful and transparent experience- Have the pulse of the customer; anticipate the client\'s perspective of progress and address it proactively- Balances the clients needs, package limitations are resource availability to find the best outcome for all involved- Makes proactive recommendations to the client that 1) increase trust in DI and 2) increases revenue- Identify and highlight opportunities for my team to improve and for overall process to improve- Knowledge of when to deviate from standard practices to improve flow and experience- Collaborate with other production teams to create improvements in key metrics- Consistently get projects completed within the required timeframe- Create milestone schedules that balance revenue recognition and client satisfaction- Ensures websites progress through the production journey within the agreed SLAs- Ability to successfully manage a full client load and be a key resource for the team- Project support and/or guidance to team members- Lead by example, following internal processes and helping others to do so as well- Coach best practices through successful experiences- Takes on additional projects that benefit the department with enthusiasm- Identifies opportunities for change, improvement and growth, and works with leadership to bring to fruition.

University of St. Francis

Bachelor’s Degree, Dual Major in Marketing and Management