Taylor Parker
Customer Success Manager @Empower Pharmacy
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WORK HISTORY
Customer Success Manager @Empower Pharmacy
Houston, TX, US
Serve as the primary point of contact for a portfolio generating 10.1M+ in annual revenue, ensuring seamless delivery, strategic alignment, and high-value customer engagement- Build and maintain executive level relationships, including C-Suite leaders, to deeply understand customer priorities, uncover expansion opportunities, and drive long-term partnership growth- Develop and execute comprehensive Customer Success Plans that define engagement strategies, track value realization, and guide cross functional collaboration to resolve incidents, improve customer experience, and strengthen satisfaction- Proactively monitor indicators of churn and account health, partnering with Sales, Product, and Support teams to mitigate risks, reinforce value, and maintain strong retention across the portfolio.
EDUCATION
Texas Southern University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Houston City College
Associate of Arts - AA, Communication, General
ABOUT TAYLOR PARKER
Analytical, solution-oriented, and organized project coordinator and customer success expert with a strong background in healthcare, pharmacy and business administration and management. Proven track record of stakeholder relationship management, leadership, team support, data analysis, and complex problem-solving. Eager to leverage transferrable skills to aide in the success of the organization and team.
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