Anthony Alers
Customer Service Manager @Empower Pharmacy
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WORK HISTORY
Customer Service Manager @Empower Pharmacy
Houston, TX, US
Spearheaded the transformation of clinic services, and call center operations, achieving significant improvements in productivity and efficiency.Implemented KPIs and performance metrics to align departmental goals with organizational objectives, driving measurable improvements in customer satisfaction.Championed leadership development by instituting coaching reviews, fostering targeted growth among supervisors and team leads, and ensuring faster, more effective team outcomes.
EDUCATION
College of Southern Nevada
Associate of Arts and Sciences (A.A.S.)
SKILLS
ABOUT ANTHONY ALERS
As a results-driven leader with a proven track record in transforming operations, I…
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