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Yen Ta
Process Optimisation Manager @Optus
Adelaide, AU
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MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2021 — Present
Process Optimisation Manager @Optus
Adelaide, AU
EDUCATION
2002 — 2002
Australian Institute of Management
Certificate III in Business (Frontline Management)
2005 — 2007
University of Adelaide
Masters of Business Administration
2014 — 2014
AGSM @ UNSW Business School
Lean Six Sigma Green Belt
1993 — 1997
University of South Australia
Bachelor of Applied Science (Occupational Therapy)
2024 — 2024
RMIT University
Finance for Business Leaders Micro-Credential
2011 — 2011
Australian Institute of Management
Diploma of Project Management
SKILLS
Customer ExperienceStakeholder ManagementTelecommunicationsBusiness CaseProject DeliveryVendor ManagementContact CentersBusiness AnalysisCall CenterBusiness Process ImprovementTelcoMobile DevicesBroadbandManaged ServicesService DeliveryLeadershipCall CentersBusiness Process
ABOUT YEN TA
With over two decades of experience in driving operational excellence and process…
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