Amy Monahan Parks

WORK HISTORY

ABOUT AMY MONAHAN PARKS

Senior Leader with strategic business orientation with over twenty years’ experience leading and mentoring globally dispersed, culturally diverse high-performing, happy teams and delivering delightful customer experiences. Over 15 years of experience driving operational vision, product strategy and business process improvements to improve efficiency, increase customer satisfaction and retention, and drive revenue growth. Over 20 years of direct experience managing the customer supplier transition and service on-boarding, customer adoption, service delivery and support to the enterprise space, during which time I consistently achieved or exceeded operational KPI’s and customer success SLA targets. Twenty years of experience in staffing, managing, and mentoring high-performing global teams including 24x7 mission critical service delivery centers, customer success and professional services teams. Adept at managing change and growth. Successfully managed several high-profile programs and projects such as; establishing new support center, new product releases, 3 post- acquisition integration projects including staff, systems and tools, products and services and customer lifecycle processes.Throughout my career I have focused on identifying areas of opportunity and championing projects that improve business processes, enhance business products and solutions, and solve customer problems. It is this work that really engages, inspires, and drives me. If any of the above sounds interesting and you think it would be a potential fit to work together, send me an invitation to connect and let’s talk!