Taska Harnischfeger
Principal Customer Success Manager Emea @Qumulo
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WORK HISTORY
Principal Customer Success Manager Emea @Qumulo
Berlin, DE
Implementation and integration project management and technical account management for enterprise and strategic customers across EMEA. Mentoring of junior team members, escalation management and prevention. Tools and process improvement for scaling and service excellence.
EDUCATION
Ludwig-Maximilians-Universität München
Zwischenprüfung, Vorderasiatische Archaologie (Near Eastern Archaeology)
University of Chicago
BA, Biological Sciences
ITIL Training Zone
ITIL v3 Foundation Certification
Berlin School of English
CELTA Pass B, Teaching English as a Foreign Language
ScrumCenter GmbH
Certified ScrumMaster
SKILLS
ABOUT TASKA HARNISCHFEGER
Specialist in customer-focused organizational development with 2+ decades of experience across the software lifecycle, from requirements gathering and product management through development, testing, launch and support and maintenance, with emphasis on internal and external stakeholder management, continuous improvement, operational enablement and service excellence. I have worked with teams and organizations around the world, from North America through Europe and Africa, Asia and Oceania. With experience in companies ranging from 15 employees to I believe in intent-based leadership and employing lean, agile and open source principles to build a strong organizational culture.
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