Tariq Akanmu
Support Specialist @Continuum Global Solutions
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WORK HISTORY
Support Specialist @Continuum Global Solutions
Respond to 60–100+ daily technical and service-related inquiries, logging and tracking issues in Dynamics 365 CRM/ticketing systems.• Created and dispatched service requests/work orders, reflecting IT-style ticketing and workflow management.• Utilize Office 365 and knowledge base systems to resolve issues efficiently, ensuring timely resolution and compliance with service-level standards.• Provide Tier 1 troubleshooting by guiding users through scripted solutions, escalating complex cases to higher-level support.• Communicate effectively with end users in high-pressure situations, maintaining professionalism and clarity while resolving technical issues
EDUCATION
University at Buffalo
Bachelor's degree, Management Information Systems
ABOUT TARIQ AKANMU
Motivated MIS graduate from the University at Buffalo (B.S, May 2025) with experience in…
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