Tiy Battle

Patient Services Lead @Continuum Global Solutions

Serve as a liaison between patients, healthcare providers, and pharmacists, ensuring seamless communication and care coordination. Process billing inquiries, insurance claims, and payments, reducing payment discrepancies by 30%. Educate patients on medications, treatment options, and specialty pharmacy services, improving adherence and engagement. Maintaining a 95% resolution rate for patient concerns and complaints enhances overall customer satisfaction. Mentored 20+ new staff members, fostering professional development and retention.