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Tapiwa Masoka
Business Analyst @Billtrust
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WORK HISTORY
Business Analyst @Billtrust
Warsaw, PL
Converted client business needs into technical specifications, functional requirements, and templates for documentation.* As a product expert, I gave clients advice on how to make the most of Billtrust\'s features to improve user experience.* Worked together with stakeholders to control deliverables, establish project scope, and reduce risks.* As the main point of contact for internal teams, I assisted in developing test plans and clarifying requirements.* Kept abreast of Billtrust\'s capabilities and product offerings such as Collections, Billing and Payments.
EDUCATION
Vistula University
Bachelor of Engineering - BE, Computer Engineering
ABOUT TAPIWA MASOKA
I am eager to start my career and build on my professional skill-set. I would like to further gain exposure within any of the following roles: Junior Database Administrator; Data Engineer; Data Analyst; Database Engineer; Technical Support Specialist (Database or IT related); IT internships or Apprenticeships; IT Support Specialist; Network Engineer.Through my educational background, I will be able to co-ordinate business process improvements, conducting requirements and root cause analysis, software development, testing, and ongoing improvement of functionality that meets or exceeds expectations and achievement of business goals. My attention to detail, organisational skills, project management and strong communication abilities will allow me to ensure the success of each project assigned to me. I also possess functional knowledge of Java, Python, MySQL, C++.Some of my key abilities are:• Ensure to gain an understanding of related business procedures and practices in addition to the technical aspects before working on any project.• Providing IT support ensuring optimal business productivity with minimal downtime and disruption to daily staff duties.• Evaluate operational strategies and compile information utilising advanced technology.• Conducting in-depth visualisation and analysis to uncover and rectify process weaknesses and vulnerabilities, mitigate risk, and resolve issues.• Co-ordinating technical design and interfacing activities.• Conceptualising strategic initiatives to propel the achievement of business IT operational goals, streamline operations, and maximise staff performance; performance management, project management, budget administration, and staff mentoring and leadership.
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