Teresa Paterson
(Strategy and Growth), Director of Operations @Cigna Healthcare
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WORK HISTORY
(Strategy and Growth), Director of Operations @Cigna Healthcare
Delray Beach, FL, US
Cigna is a global health services organization offering a comprehensive suite of health insurance and related products. Evernorth, Cigna’s health services segment, specializes in pharmacy benefit management, health management, data analytics, and digital health solutions, aiming to enhance health outcomes and affordability for employers and health plans. • Oversaw all facets of the healthcare delivery business for a $90 million enterprise client, achieving substantial returns on investment: 1.4 ROI in 20••••20, 1.8 ROI in 2021, and 1.7 ROI in 2022. • Initiated and effectively executed expansion strategies, including the incorporation of new locations, virtual health services, and mental health services, leading to an annual business growth of $2.2 million. • Implemented an organizational restructuring for a 20-member team, resulting in annual savings of • Led a cultural transformation in a 25+ member team, delivering a remarkable team turnaround, achieving a consistent 95 Net Promoter Score (NPS) from 20••••23, and sustaining an 85% adoption rate through 2023, marking a 20% increase from 2019. • First to market COVID-19 services in the Evernorth health services segment, garnering client recognition with the Outstanding Service Award in 2021 and the Sheriff’s Special Commendation Award in 2020. • Applied data analysis and reporting to develop a population health program focused on enhancing quality of care; led a 6-month improvement project achieving a remarkable 52% reduction in external referrals. • Directed a 6-month change management initiative for a team of 20, supervising the transition to an advanced SaaS software solution.
EDUCATION
Florida State University
B.S.
ABOUT TERESA PATERSON
Dynamic Healthcare Consultant and Business Growth Executive with extensive experience in team leadership, optimizing sales, business development, strategic planning, operations, data analytics, technology utilization, and financial management. Dedicated leader with a 19-year career supporting companies of all sizes, from startups to Fortune 500, in growth initiatives, business turnarounds, client success, organizational transformations, operational efficiencies, restructures, and digital transformations. Recipient of numerous awards for sales, business development, service, and quality of care. Expertise: Business Development: 19 years Strategy: 18 years Client Success: 17 years Direct Sales: 15 years Strategic Planning: 15 years Team Leadership: 14 years Digital Healthcare: 12 years Data Analysis: 11 years Operations: 11 years Cross-Functional Collaboration: 11 years Compliance and Regulation: 11 years Management Consultant: 7 years
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