Steve Shaw
Resource Planning Senior Manager @Cigna Healthcare
Portland, OR, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2022 — Present
Resource Planning Senior Manager @Cigna Healthcare
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Leading a team of resource management professionals responsible for forecasting and capacity planning for the contact centers
EDUCATION
1984 — 1988
Oregon State University
Bachelor of Science, Business
SKILLS
Credit CardsOperational Risk ManagementAnalytical SkillsAnalysisRisk ManagementBankingBusiness Process ImprovementStaff SupervisionStaff ManagementEmployee EngagementContact Center OperationsCapacity PlanningBusiness TransformationVolunteer ManagementBusiness AnalysisFinancial ServicesVendor ManagementStaffing ModelsManagementCustomer ExperienceQuality ControlAnalyticsCall CentersProcess ImprovementCall CenterContact CentersForecastingContact ManagementWorkforce ManagementSpeech AnalyticsContact Center ManagementStrategy
ABOUT STEVE SHAW
Dynamic Workforce Optimization professional with experience gained through working in…
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