Tanya Rivera
Community Manager @Douglas Emmett
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WORK HISTORY
Community Manager @Douglas Emmett
Honolulu, HI, US
Recruited to stabilize operations and improve financial performance at a 402-unit apartment community experiencing operational gaps, elevated delinquency, and inconsistent maintenance execution. Lead a 19-member onsite team and temporarily served as Acting Service Supervisor during a leadership transition to maintain operational continuity.Stabilized operations by reducing delinquency by $200K+, improving maintenance workflows, and maintaining 96.5% occupancy while rebuilding operational standards and team accountability.
EDUCATION
Austin Community College
AS, Business Administration
Purdue Global
Bachelor of Science, Organizational Management
SKILLS
ABOUT TANYA RIVERA
Operations and property management leader with more than 25 years of experience in multifamily housing, overseeing large residential portfolios, building high-performing teams, and driving strong financial and operational performance.My experience includes managing portfolios of up to residential homes and leading teams of more than 200 associates. Throughout my career, I have focused on operational turnaround, revenue growth, and creating communities where residents and teams can thrive. I bring a balanced leadership approach that combines strategic portfolio oversight with hands-on operational problem solving.Most recently, I stabilized operations at a 402-unit apartment community by restructuring maintenance operations, reducing open work orders from over 60 to fewer than 10 daily, and improving delinquency by more than while maintaining occupancy above 96.5%.Areas of expertise include:• Multifamily housing operations• Portfolio and asset performance• Team leadership and staff development• Budget management and NOI growth• Lease enforcement and compliance• Vendor and capital project oversight• Resident satisfaction and retentionI hold a Hawaii Real Estate Salesperson License (RS-88140) and am currently pursuing a Bachelor of Science in Organizational Management at Purdue University Global, expected graduation March 2027.
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