Tanvinder Gandyoke

Customer Support Specialist @Carnegie Learning

ON, CA

Supported educators, students, and administrators across the U.S. in effectively using Carnegie Learning’s K-12 Math, ELA, and Computer Science products. Delivered high-quality, empathetic, and solution-oriented service that directly contributed to customer success and organizational goals.Delivered first-level technical and instructional support via phone, email, and chat with an emphasis on timely, friendly, and effective resolution.Onboarded new and returning customers, ensuring a smooth transition and strong product adoption.Collaborated cross-functionally with product teams to escalate and resolve complex issues while providing valuable customer feedback.Maintained and created customer-facing documentation to improve self-service resources and internal efficiency.Educated users on platform features to increase engagement, satisfaction, and long-term success.