Erica Singleton
Vice President of Customer Support @Carnegie Learning
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WORK HISTORY
Vice President of Customer Support @Carnegie Learning
Effectively identify and diagnose operational issues and implement appropriate solutions, such as team alignment, strategic planning, process improvement, change management, coaching; and talent development, retention, and engagement strategies in line with the US Strategy and Operations Target Operating ModelEstablish an insource/outsource strategy to ensure the scalability of support operations; identify which tasks should be outsourced; manage vendors, holding them accountable to specified SLAs and quality metricsServe as the voice of the customer by surfacing key trends and insights back to our Product and Engineering teams
EDUCATION
UTHealth Houston
Master of Public Health - MPH, Public Health Education and Promotion
ABOUT ERICA SINGLETON
With a steadfast commitment to service excellence, my role as Vice President at Carnegie Learning involves spearheading innovative support strategies and fostering a culture that prioritizes customer insights.As the Founder and CEO of Singleton Solutions, LLC, I champion career advancement and leadership growth, specializing in guiding transitions and nurturing human-first leadership. My approach, deeply rooted in personal empowerment, not only enriches individual potential but also elevates organizational performance through the strategic development of mid-level to executive leaders.
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