Tami Urban-Schneider
IT Director, Global Crm @Abbott
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WORK HISTORY
IT Director, Global Crm @Abbott
o Responsible for global Commercial CRM delivery for Nutrition division. CRM solutions include Salesforce, Microsoft Dynamics, and Veeva. Created strategic solution roadmaps to meet business initiatives. Developed delivery operating model which comprised direct staff, vendor partners, including on-shore/off-shore. o Key accomplishments include Nutrition division Asia Pacific Digital CRM transformation initiative. Addresses changes in consumer behavior while capitalizing on internal opportunities to increase efficiencies and embed digital ways of managing the business. The marketing and consumer engaged model is built on Salesforce capabilities that delivery always on marketing, omni-channel customer experience and data driven decision making. Salesforce solutions include Service Cloud, Marketing Cloud, and Heroku. Expected increase in sales to be $7.7MM annually.Previous Positions:o Business Relationship Manager for Diagnostics Division Global Service. Responsible for demand planning, portfolio management, and successful project delivery. Ensured Global Service Strategy alignment with Global Commercial IT Strategy. Developed capabilities strategic roadmap.o Project Manager Consultant responsible for delivery of several projects within the Diagnostics Division.
EDUCATION
University of Houston
BS, Computer Science
ABOUT TAMI URBAN-SCHNEIDER
Experienced IT Leader with unwavering commitment in delivering value to the business through IT solutions in global healthcare / life sciences including diagnostic instruments, medical devices, and consumer products. Strategic thinker always looking for ways to improve and do better, not afraid to dive into the details to achieve results. Passionate in building high performing right skilled teams that are strategic business partners in delivery. Strong technical background with hands on experience with a thirst for knowledge and staying current in a dynamic changing landscape.Specialties:o Superior leadership; strategy, planning, influencing across all level of key stakeholders to deliver results in heavily matrixed organizationso Delivery excellence; high performing operational teams by hiring strong diverse talent, build and grow talent and vendor partner managemento Technical expert; hands on experience architecting and developing solutions including digital transformation, CRM (Salesforce, MS Dynamics), mobile, and data analytics.
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