Marcello Anselmi Tamburini
Head of Business Process Operations Management @SPS
Signup · Get unlimited contacts
WORK HISTORY
Head of Business Process Operations Management @SPS
Milan, IT
Strategic BPO Management for 2-3M€ revenue portfolio, leading 25 professionals acrossoperational and project delivery.Key Results- P&L ownership with direct cash flow and margin control- Transformed Amazon service from commodity to premium offering, doubling revenue- Implemented GenAI automation reducing manual processing by 40%- Achieved 100% client satisfaction retention
EDUCATION
Università Cattolica del Sacro Cuore
Laurea, Filosofia
Lice Classico "A. Racchetti"
Diploma di Liceo classico, Maturità Classica
SKILLS
ABOUT MARCELLO ANSELMI TAMBURINI
Twenty years in IT operations have taught me one thing: the technology is rarely the problem. The problem is almost always the gap between what the business needs and what the technical teams can deliver — and the organizational noise that prevents both sides from working well together.That gap is where I work.I\'ve led operations across EMEA with full P&L accountability, teams of 60+, and clients ranging from large-scale retail to global logistics. I\'ve turned loss-making service desks into profitable operations, integrated acquisitions without losing business continuity, and doubled service revenue by redesigning delivery from the ground up. None of this required me to be the most technical person in the room — it required me to set the right priorities, protect the team from distraction, manage client expectations with data instead of excuses, and tell management the truth even when inconvenient.The same discipline applies outside the office. For the past 20 years my wife and I have managed a family with 7 biological and 10 foster children. The ability to hold complex, high-stakes situations together — with accountability, without losing sight of the people involved — is not something I learned in a classroom.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.