Tamara Cassiani
Product Operations Manager @Onfido
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WORK HISTORY
Product Operations Manager @Onfido
Led and coached team members and other peers across the business, such as BPO Managers and Customer Service Managers to ensure seamless operations- Contributed to meeting critical customer requirements by conducting thorough research and proposing tailored solutions to Product and Engineering teams- Collaborated with cross-functional teams including Product Managers, Engineers, Designers, and Business Process Outsourcing (BPO) teams to enhance product performance and efficiency- Established new Standard Operating Procedures (SOPs) for BPOs, improving operational efficiency- Implemented comprehensive Product documentation, reducing knowledge fragmentation among teams- Ensured seamless knowledge alignment by effectively communicating process changes both internally and externally- Facilitated immediate productivity for the temporary workforce through customised training sessions.
EDUCATION
Università degli Studi di Urbino Carlo Bo
Bachelor's degree
ABOUT TAMARA CASSIANI
I work at the intersection of product and operations, helping teams align through clear…
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