Tamar L.

Customer Success Manager @Absorb Software

CA

Customer success manager charged with conducting business reviews on a regular cadence providing product information sending out automatic client surveys, encouraging csqa and gain sight process reviews working with other teams constant pursuit of client communication working within salesforce gain site to keep track of key metrics and using gain site for client services or onboarding to keep track of key metrics as well as ctas. CSMs also deal with reactive situations using risk management that includes client inquiries communication billing termination transfers system administrator changes information security and compliance as well as subscriptions and building. lastly as a CSM we help enhance and expand the brand through add-ons and integrations design subscriptions and billing single sign on partner application and csqls.

Henry Wisewood

Grade 12 Diploma, General

University of Calgary

English/Education