Maggie Stillman
Client Success Manager Ii @Absorb Software
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WORK HISTORY
Client Success Manager Ii @Absorb Software
As a Client Success Manager II at Absorb Software, I partner with clients to transform their learning strategies into measurable business results. Known for my care, attention to detail, and strategic approach, I help organizations drive adoption, retention, and growth through strong relationships, clear communication, and tailored solutions.• Manage a portfolio of Tier 0, Tier 1, Tier 2, and Tier 3 Elite clients, ensuring high retention and satisfaction. • Act as a trusted advisor, identifying risks and upsell opportunities while fostering strong relationships and increasing adoption.• Lead client initiatives with clear objectives, project plans, and cross-functional coordination.(Project Management & Knowledge Development).• Build strong partnerships from administrator to executive levels, recognized frequently for the care and detail provided in every interaction.• Build strong partnerships from administrator to executive levels, recognized frequently for the care and detail provided in every interaction.• Leverage industry knowledge and data insights to create strategic success plans that align with client objectives.(Knowledge & Industry Expertise).• Communicate effectively across departments and stakeholders to drive alignment and seamless execution.(Communication & Relationship Management).• Anticipate client needs and deliver tailored solutions that exceed expectations.(Service Excellence).• Apply sound judgment and critical thinking to resolve challenges and guide decision-making.(Results-Driven Decision Making).• Foster inclusion, empathy, and collaboration across diverse client teams.(Workplace Diversity & Emotional Intelligence)• Develop and deliver internal training and skill development programs for the Client Success Management team.
EDUCATION
University of Phoenix-Colorado Campus
Master of Arts (M.A.)
Metropolitan State College of Denver
Bachelor of Arts (B.A.)
SKILLS
ABOUT MAGGIE STILLMAN
Behind every thriving client relationship is strategy, advocacy, empathy, and relentless…
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