Muhammad Talha

Shift Manager @Pizza Hut

Tamworth, GB

Team Supervision: Overseeing the performance of delivery drivers and kitchen staff.• Shift Scheduling: Creating and managing employee schedules.• Customer Service: Ensuring excellent customer service standards are maintained at all times.• Order Management: Coordinating order taking, preparation, and delivery.• Inventory Management: Monitoring inventory levels of food, beverages, and supplies, and placing orders as needed to maintain adequate stock levels.• Quality Control: Checking food quality and presentation to ensure that all items meet Pizza Hut\'s standards.• Cash Handling: Overseeing cash register operations, including handling cash transactions, processing payments, and balancing cash drawers at the end of the shift.• Training and Development: Providing training and guidance to new employees, as well as ongoing coaching to existing staff to improve performance and customer service skills.• Safety and Security: Enforcing safety and security protocols to ensure the well-being of employees and customers, including compliance with food safety regulations and maintaining a clean and organized work environment.• Problem Solving: Addressing any operational issues or conflicts that arise during the shift, such as equipment malfunctions, staffing shortages, or customer complaints, and finding solutions to resolve them effectively.• Reporting: Compiling shift reports detailing sales, labour costs, inventory usage, and any incidents.• Promotional Activities: Implementing promotional activities and upselling strategies to maximize sales.

Ulster University

Msc Marketing, Business, Management, Marketing, and Related Support Services

University of the Punjab

Bachelor's degree, Business Administration and Management, General