Tahmidur R.

Customer Support @Lloyds Banking Group

London, GB

Act as a brand ambassador by owning and driving a first-class client experience, ensuring clients enquires are resolved effectively whilst cross selling various products.• Assisted customers in opening current/savings accounts, credit cards, and loans via mobile banking, ensuring clients are aware of all required documentation for KYC verification. • Processed referrals for mortgages, insurance, investments, and ISA renewals.• Booked appointments and checked eligibility using CRM systems• Ensuring data on CRM systems are accurate whilst requesting documentation accordingly • Carried out FPS, BACS, CHAPS, direct debit and standing order transactions; responsible for resolving any payment errors and ATM related disputes.• Supported customers with digital banking, card related issues, and currency exchanges.• Recognised for providing empathetic support to vulnerable customers, including fraud victims and non-native speakers.