Sayantan Deb

Customer Support Specialist @Lloyds Banking Group

GB

Delivered tailored first-contact customer support by identifying and resolving needs through digital solutions. Achieving over 75% First Touch Resolution rates, boosting customer satisfaction and improving operational performance.Managing customer data ethically and in compliance with UK regulations, including FCA, PRA, and SCA requirements, ensures the banking group\'s security and integrity. This approach mitigates data-related risks, enhances compliance, reduces regulatory breaches, and strengthens customer trust.Successfully identifying and addressing the needs of vulnerable customers by utilizing the bank\'s support systems and collaborating with the CFA team. Achieving a 1.8% month-over-month growth in support outcomes, aligning initiatives with business goals while ensuring regulatory compliance and providing customer-centric care with Empathy.I demonstrate strong ownership of my personal development by regularly reviewing my performance in line with the group\'s evolving business objectives. This has enhanced operational KPIs that align with the group\'s business objectives.

Julien Day School - India

12th - ISC

University of Chester

Master of Business Administration - MBA

The Heritage Academy 213

Bachelor of Business Administration - BBA